Your data protection is our commitment

Introduction

mcw98 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will inform you about how mcw98 collects your personal information, the purposes for which it is used, how long it is stored, and the steps we take to protect your data.

By visiting the mcw98 website or creating an account, you agree to the terms of this privacy policy. We therefore ask that you read this policy carefully. If you have any objection to any part of this policy, please contact us before using our services.

1. What Information We Collect

mcw98 may collect the following types of information:

• Identity information: Your full name, date of birth, national ID card or passport number.
• Contact information: Email address and mobile number.
• Account information: Username, password (in encrypted form), and account settings.
• Financial information: Payment method details (bKash, Nagad, Rocket, Upay or bank account information), transaction history.
• Device and technical information: IP address, browser type, device identifier and operating system.
• Usage information: Which pages you visited, which games you played, and how long you spent on the platform.
• Cookie information: Cookie and tracking data collected automatically when you visit the website.

2. How We Collect Information

We collect your information through the following methods:

• Directly provided information: Information you provide during account registration, login, deposit or withdrawal.
• Automatic collection: Via cookies, log files and web beacon technology while you browse our website.
• From third parties: Necessary information through payment processors or identity verification agencies.
• Support contact: When you contact us via live chat or email.

3. Purposes of Using Your Information

mcw98 uses your personal information only for the following specific purposes:

• To create and manage your account.
• To process deposits, withdrawals and other financial transactions.
• To verify your identity and prevent fraud.
• To provide 24/7 customer service and support.
• To ensure the security and integrity of our platform.
• To inform you about relevant promotional offers and bonuses (if you have given your consent).
• To ensure responsible gaming and monitor gaming limits.
• To comply with applicable laws and regulations.
• To improve our services and enhance the user experience.

7. Sharing Information with Third Parties

mcw98 does not sell, rent or share your personal information with third parties for marketing purposes. However, in the following limited circumstances we may share necessary information with selected parties:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, Upay or banks receive the information needed to complete transactions.
• Identity verification services: To confirm identity for the KYC (Know Your Customer) process.
• Technology providers: Trusted technology partners who assist in operating our platform.
• Legal requirements: Disclosure of information to authorities under a court order or applicable law.
• Business changes: Information may be transferred in the event of a merger or acquisition, and you will be notified in advance.

In all such cases we ensure that the relevant parties maintain appropriate privacy and security standards.

8. Your Rights

As a user of mcw98, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restriction of processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to object: The right to object to the processing of your information for specific purposes.
• Right to withdraw consent: The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will verify your request and respond in a timely manner.

9. Privacy of Minors

mcw98 services are intended only for users aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that a minor's information has been collected unintentionally, we will promptly delete that information and close the associated account.

If parents or guardians suspect that their child has created an account on our platform, please contact us immediately.

10. International Data Transfers

mcw98 primarily serves users in Bangladesh. In some cases, our service providers may be located in other countries. In such cases we ensure that appropriate security measures are maintained during international data transfers and that your information remains protected at all times.