Safe and Responsible Gaming

mcw98 Responsible Gaming —
Your safety is our priority

mcw98 believes gaming should be fun, not stressful. Our responsible gaming tools and guidelines are here to help keep you safe.

Our Protection Tools

Deposit Limit

You can set your own limit on how much you can deposit daily, weekly, or monthly. Once a limit is set, it cannot be changed without confirmation. This feature helps you stay within your budget and avoid overspending. The minimum deposit amount is ৳300.

Time-Out Break

Taking a break is sometimes necessary. Using our time-out feature, you can temporarily deactivate your account for anywhere from 24 hours to 30 days. During this period, logging in or placing bets will be completely disabled.

Self-Exclusion

If you feel gaming is getting out of control, activate self-exclusion. This allows you to close your account for a set period or permanently. While exclusion is active, no new account can be opened.

Bet Limit

Decide in advance how much money you can place per session or per bet. This measure protects you from large losses and helps build responsible gaming habits.

24/7 Bengali Support

Contact our support team with any gaming-related concern. Our Bengali-language live chat is active around the clock. Your issues will be discussed with full confidentiality and without judgment.

Third-Party Protection

If a family member is unable to control their gaming, you can apply for self-exclusion on their behalf as a third-party representative. We give the highest importance to protecting families.

Signs of Problematic Gaming

The first step toward responsible gaming is knowing yourself. If you notice the following signs in yourself, it is time to seek help.

A tendency to place more bets to recover lost money — this behaviour, known as "chasing losses", is a warning sign.
Spending time and money on gaming while neglecting responsibilities to family, friends, or work.
Borrowing money, drawing on savings, or failing to pay bills because of gaming.
Trying to stop or reduce gaming but repeatedly failing to do so.
Feeling mentally restless, irritable, or depressed when unable to game.
Hiding gaming habits from loved ones or lying about them.

Healthy Gaming Habits

Gaming can be an enjoyable experience if you follow a few simple rules.

Think of gaming as entertainment — not as a source of income. Only spend money you can afford to lose.
Set a budget and a time limit before each session and stick to them strictly.
Take regular breaks. Avoid gaming for long stretches at a time.
Do not turn to gaming to escape stress, depression, or loneliness.
Keep your relationships with family and friends strong and talk openly with them about your gaming habits.
If you feel you need help, contact the mcw98 support team right away — asking for help is a brave thing to do.

How to Use the Protection Tools

Using mcw98's responsible gaming tools is very straightforward. Follow the steps below.

Log in to your account

Choose the tool you need

Deposit limit, bet limit, time-out, or self-exclusion — choose the right tool based on your needs.

Set the value and duration

Enter the limit amount (in taka) and the time period (daily / weekly / monthly). Changes may take up to 24 hours to take effect.

Confirm and save

Confirm your settings. The system will automatically apply your set limits and will notify you if a limit is reached.

Need help? We are here for you

24/7 Live Chat Support

Our Bengali-language support team is always ready for any question or concern about responsible gaming. Speak with us directly through live chat — any time of day, any day of the week.

[email protected]

Our Commitment

mcw98 is not just a gaming platform — we also care about your wellbeing and peace of mind. Our responsible gaming policy applies equally to all players and following it is mandatory for our team.

Data secured with SSL encryption
Impartial and transparent fair play system
Confidential and judgment-free support

Responsible Gaming FAQ

After logging in to your mcw98 account, go to your profile settings. You will find a separate section called "Responsible Gaming" there. From that section you can activate deposit limits, bet limits, time-out, and self-exclusion. If you have any issues, our support team is available on live chat to help you.

Once a fixed-term self-exclusion period ends, it is possible to reactivate your account. However, for permanent exclusion the account is closed for good. If you try to create a new account while an exclusion is in effect, that account will also be closed. This is an important tool for your own protection.

No. Lowering a deposit limit takes effect immediately, but a request to increase it takes at least 24 hours to be processed. This rule is kept in place intentionally, so that limits are not raised on impulse and lead to overspending.

You can contact us directly on behalf of your family member. Our support team will handle the situation with full confidentiality and take the necessary steps. Email us at [email protected] or reach out via live chat.

A time-out is a short-term break — typically from 24 hours up to 30 days. It helps you rest and clear your head. Self-exclusion is a longer-term decision — it can range from several months to permanent — and is mainly used for serious concerns.

Absolutely not. You must be at least 21 years old to register and play at mcw98. Age verification is a mandatory step during registration. Any account found to belong to a minor is closed immediately and the associated funds are returned.

Enjoy the mcw98 gaming world safely

Play responsibly and enjoy the best games, cricket betting, live casino, and slots at mcw98. You can also visit our FAQ section for any questions.

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mcw98 Responsible Gaming — Your safety is our priority

For ages 21 and above only